1. Company Information

Yan Wo Wang is operated under:

FUCIPHAGUS AGRITECH SDN. BHD. Company Registration No.: 745875-D (200601026120) Address: 54, 56, 58, 60 & 62, Jalan Perai Utama 1, Taman Perai Utama, 13600 Perai, Pulau Pinang, Malaysia Contact No.: +60 16-446 7468 Email: marketing02@yanwowang.com

2. Personal Information We Collect

We may collect the following personal information when you use our website or services:

1. Full name
2. Contect No.
3. Email address
4. Delivery address
5. Billing address
6. Order details
7. Payment confirmation details
8. Account login information, if applicable
9. Messages, enquiries, reviews, or feedback submitted by you
10. Information provided through forms, campaigns, promotions, or customer service conversations

We may also collect technical information such as IP address, browser type, device type, website usage data, cookies, and browsing behaviour.

3. How We Use Your Information

We may use your personal information for the following purposes:

1. To process and fulfil your orders
2. To arrange delivery and courier services
3. To contact you regarding your order, payment, delivery, or enquiry
4. To provide customer service and after-sales support
5. To manage refunds, returns, replacements, or complaints
6. To improve our website, products, services, and customer experience
7. To send order updates, promotional messages, campaign information, or marketing content, where permitted
8. To prevent fraud, misuse, or unauthorised transactions
9. To comply with legal, accounting, tax, regulatory, or business requirements

4. Marketing Communication

With your consent or where permitted by law, we may contact you through WhatsApp, phone call, SMS, email, or other communication channels to share product updates, promotions, campaigns, customer care reminders, or related information.

You may opt out from marketing communication at any time by contacting us or following the unsubscribe instructions where available.

5. Sharing of Personal Information

We do not sell your personal information to third parties.

However, we may share necessary information with selected parties for business and service purposes, including:

1. Courier and delivery service providers
2. Payment gateway providers
3. Website, hosting, and IT service providers
4. Customer service or CRM platforms
5. Marketing and advertising service providers
6. Professional advisers, auditors, or legal consultants
7. Government authorities or regulatory bodies, where required by law

Only necessary information will be shared for the relevant service or legal purpose.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, remember preferences, and support advertising or marketing activities.

You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

7. Data Protection and Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

However, please note that no online transmission or electronic storage method is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, including order processing, customer service, legal, accounting, tax, and business record requirements.

When your personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely store it according to applicable requirements.

9. Your Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and company requirements.

We may need to verify your identity before processing such requests.

10. Third-Party Websites

Our website may contain links to third-party websites, social media pages, payment gateways, courier tracking pages, or other external platforms. We are not responsible for the privacy practices, content, or security of third-party websites.

Customers are encouraged to read the privacy policies of third-party websites before providing any personal information.

11. Children’s Privacy

Our website and services are not intended to collect personal information from children without the consent of a parent or guardian. If we become aware that we have collected personal information from a child without proper consent, we will take reasonable steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of this website after the updated Privacy Policy is posted means you accept the updated terms.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

FUCIPHAGUS AGRITECH SDN. BHD.

Contact No.: +60 16-446 7468

Email:marketing02@yanwowang.com

Address: 54, 56, 58, 60 & 62, Jalan Perai Utama 1, Taman Perai Utama, 13600 Perai, Pulau Pinang, Malaysia